FAQ
1. Where do you ship from?
We ship all orders from California, USA.
2. How long does processing take?
All orders are processed within 1-2 business days.
During high-volume seasons (holidays, restocks) processing may take up to 3 days.
3. How long is shipping?
• USA: 3-5 business days
• Canada: 7-14 business days
• International: 10-20 business days
You will receive a tracking number as soon as your order ships.
4. Are JUVÚ tools professional-grade?
Yes. Every JUVÚ product is designed by a licensed esthetician with over 15 years of experience in the beauty industry.
Our tools meet professional spa standards and are suitable for:
✓ estheticians
✓ cosmetologists
✓ MUA
✓ facial specialists
✓ home beauty lovers
5. Are the JUVÚ disposable face towels safe for sensitive skin?
Absolutely.
Our towels are made from a 50/50 blend of viscose and polyester, free from:
✗ dyes
✗ fragrances
✗ parabens
✗ alcohol
✗ harsh chemicals
They are dermatologist-friendly and ideal for:
• sensitive skin
• acne-prone skin
• post-procedure care
• daily cleansing
6. Are the towels eco-friendly?
Yes.
They are biodegradable, require zero water to wash, and help reduce bacteria compared to traditional cloth towels.
7. Are the 3D Affirmation Stickers waterproof?
Yes - the stickers are:
✓ waterproof
✓ smudge-proof
✓ heat-resistant
✓ long-lasting
They stay firmly on phones, laptops, bottles, cases, mirrors and other surfaces.
8. What material are your brushes made of?
Our facial brushes feature:
• high-density synthetic bristles (non-porous, easy to clean)
• sleek premium acrylic handles
• ergonomic, balanced design
• professional precision for masks, peels, gels, and skincare
Made for both home use and spa treatments.
9. How do I clean my JUVÚ facial brush?
1. Rinse under warm water
2. Use gentle soap or cleanser
3. Remove residue with fingertips
4. Squeeze excess water
5. Air-dry horizontally
Avoid soaking wooden parts or using boiling water.
10. What is your return policy?
We accept returns within 14 days, if items are:
• unused
• unopened
• in original packaging
For hygienic reasons, opened beauty tools and face towels cannot be returned.
11. Can I change or cancel my order?
If your order has not been shipped yet, we can cancel or modify it.
Please contact us within 12 hours of placing your order.
12. Do you offer wholesale or bulk orders?
Yes.
For wholesale and professional pricing, please email:
📩 wholesale@juvuessentials.com
13. Are your products good for gifts?
Yes!
All JUVÚ items come in premium, aesthetic packaging — perfect for gifting.
14. How can I contact customer support?
Email: support@juvuessentials.com
Response time: 24-48 hours